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Shipping & Returns

Shipping Policy

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.

If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.

Shipping is FREE via USPS for all states in the USA

If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. 

Just a reminder that you will receive shipping confirmation within 24-72 hours from when the order was placed.  After your payment is authorized and verified, it can still take 2-3 days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. 

Return & Exchange Policy

Returns and exchanges should not be accepted since the products are made fresh to order once the order is placed. This means the products are not sitting around in a storage.

However, to be eligible for a return, the item should returned within 7 days after purchase and....Your item must be in the SAME CONDITION that you received it, UNWORN or UNUSED,  and in its original packaging and the receipt or proof of purchase.

To start a return, you can contact us at admin@conclusionline.com. If your return is accepted, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Since we already offer free shipping, return shipping cost will be by the customer.

 

 

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund also.

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